Archive for Social Media

Success is “PLANNED”: Why a Marketing Plan is a MUST in 2019!

Let’s face it, business owners who use social media, do not always use the marketing tool to their best advantage. When used effectively, social media can attract new customers, increase brand awareness, and help you #ConnectMORE with your target audience.

Having a marketing plan for Facebook management is only one area of the overall marketing plan you should have in place for 2019. Instagram, Snapchat, Pinterest (making a come back) and LinkedIn are social profiles you should have established. Now, is the time to fine tune their use and really enhance your overall online brand identity. Consistency in your brand image, content, and social hashtags can help increase your public exposure and turn the light onto your expertise and available services.“Content is where I expect much of the real money will be made on the Internet.” – Bill Gates

Posting by the seat of your pants without success? You are not alone – we can help elevate your web presence with an effective PLAN!

A social media plan helps set the tone of your content, plans for consistent posting schedules and outlines how your social pages will align with your business goals. Simply “being present on social media” is not enough. Defining your business goals  and integrating them with your social media management will help you to develop your overall brand message.

At CC Communications, we create compelling social content to help you meet your business goals. We research keywords and hashtags to use in your content creation in order to help you become more visible online. We provide key metrics to determine the success of our strategy and content so that you can personally keep track and use the data for future marketing purposes. We can help you explore alternative means for hosting compliant promotions that will enable you to retain valuable #marketing data from your customers to be used to capture future #sales leads.

During your free 30 minute consultation with us, we will take a look at your current use of social media and identify opportunities for growth.

Are you ready to SHINE in 2019? After all, you didn’t wake up this morning to be mediocre – Let’s talk.

PLAN TO ATTEND: Social Business Seminar (FREE with registration)

2019 is YOUR year to shine and grow as a #business owner! Learn essential tips to enhance your online brand presence through this FREE networking opportunity hosted by CC Communications Inc. on Thursday, February 7th at Solo Trattoria #socialbusinessseminar #ConnectMORE

Planning is essential! Learn new strategies and social trends forecasted for the upcoming new year that you can incorporate into your marketing plan.

Secrets to create Engaging Social Media Content

Over 76% of marketers report that finding quality content is the greatest marketing challenge. Posting regularly to social media requires research, familiarity with trending topics, strong communication skills and brain power!

Today, we are sharing three of CC Communications secrets to keep your social media content engaging:

Start a Conversation to #ConnectMORE 

Social media is the perfect place to #ConnectMORE with your audience and “get social” with your customers. Try posting content that is interactive. For example, ask your audience questions about their preference or personal opinion to entice a conversation.

Once your followers have started to engage with you, it is important to respond. Social media platforms make it easy to respond to followers by replying to their comments or by using the “@” symbol to speak directly with them. Other users are more likely to participate in the conversation when they view responses from the company.

In this post to the left, it is clear that the company has not made an effort to converse with their audience. Such posts are ad driven to increase sales but fail to start an interactive conversation.

If a social media user is interested in the product, they may purchase the item, however posts such as this fail to encourage conversation or social interaction. This is a disadvantage because social media interaction through the form of written conversation often spurs interest from other users who could become potential buyers of such products and/or services. 

Can you spot the difference in this Coca-Cola post for example?

It makes a point to engage followers by asking them a question, while still promoting the product.

Represent Your Brand

Sharing and reposting existing content is part of a good social media strategy, but the majority of your content should be unique and relevant to your overall products and services. People will follow your social media pages to view content that represents your business and brand.

To accurately represent your brand and preserve your image, you should avoid “clickbait.”

Clickbait is the posting of articles with attention grabbing headlines that are designed to urge users to click on a link. Due to their frequent use, Facebook officials have altered their algorithm to reduce the viewership of “clickbait” articles. This recent change was made as an overall initiative to provide the Facebook community with organic and authentic content. Have you been a victim of “clickbait?”

Think Outside of the Box and Make it Visual 

Keep your content fresh! Research and capitalize on trends people are socializing about. Include visuals that represent your brand. In doing so, your social posts become 80% more interactive according to Facebook analytics.

For example, by adding this image of a quote to the Facebook post it has become more visually stimulating and might encourage viewers to remember it’s positive message (and your brand in association).

For commercial photography, consider utilizing the photography services of CC Photography, a division of CC Communications. Also book your FREE 30 minute consultation  as our agency is driven to provide business owners with the opportunity to increase their brand awareness and build community through interactive and conversational content.

Simply being on social media is NOT enough

When put to use in a strategic manner, social media can bring in new customers, increase brand awareness and help you #ConnectMORE with your audience.

However, simply being present on social media is not enough. Here’s why:

  1. We live in an environment where social media is visible twenty-four, seven through the means of interactive technology and mobile devices. Failing to use social media marketing can have an immediate negative impact on your overall business growth. More than likely, competitors are actively engaging with customers and maintaining conversations with them through the use of various social media platforms.
  2. It is also no surprise that social sharing influences purchaser’s decisions. People often are influenced by their friend’s recommendations, reviews, and referrals and social media is the perfect place for people to voice their experiences.
  3. People are posting content regularly and it is becoming increasingly important to post engaging content that impacts your target audience. Creating a social media strategy will help you focus on using relevant content to connect with existing and new customers and avoid adding to the noise.

For these reasons, a social media plan is important to keep your content interactive, relevant and compelling. A social media plan can outline how your interaction will align with your overall business strategy to achieve business goals, whether they may be to enhance your brand presence online, market yourself in a more professional manner, or increase your sales.

Do you want to attract new customers? Would you like to increase traffic to your website? Would you like to increase your online sales?

If you’re a business owner and responding yes to these questions, then it is important to have a clear set of goals in mind to achieve these results.

We understand that busy-business owners do not have time to perform the research to determine a strategic plan of action. So, during your free 30 minute consultation with CC Communications, we provide important information concerning the set up of your social media accounts and website to recommend solutions to help you achieve your goals. Our familiarity with SEO keywords can serve to elevate your presence online as well as stand out from the ever-growing social media noise. Our familiarity in marketing trends and research, can also determine what types of promotional campaigns or offers would be wise to incorporate in your social media strategy. By working together, we can create compelling social content and provide “hands on” daily management services to ensure that your online presence is constantly growing.

Are you ready to take your social game to the next level? Let’s talk.

 

Every Business Needs a Social Media Policy

Social media is here to stay, and the nearly 3 billion people who maintain an active social media presence would agree. However, when employees are linked to a business, that business’ reputation can either be crippled by an employee’s social media use or enhanced.

Too often we hear about companies coming under fire for something an employee has done, said or shared on social media.

Prohibiting your employees from using social media is not realistic and a violation of their privacy. However, having a strong social media policy drafted for your place of business is a legal and effective tool to utilize. It also allows your employees to become part of the “team building” of your online social media presence.

CC Communications can help you develop an effective social media policy to protect your employees, your company’s reputation, and to enhance your online brand presence.

In this regard, your policy should not be a list of things your employees are not allowed to do. Avoid a long list of restrictions, and instead focus on what your employees are allowed and encouraged to share.

Your employees can be the best advocates for your business. The messages about your products or services can be more credible when coming from an employee. Encourage your staff to use social media to promote products or services they themselves use or currently would recommend to friends and family. It allows your employees the opportunity to have a voice about the products and services they find useful.

Use it as an educational tool

Your social media policy should educate your employees – many people do not realize the information they share on social media can be view virally. Your policy should enhance employee knowledge of how to properly use using privacy settings on social media. Such settings are continuously changing and are dependent upon which social media network you are referencing. It is therefore important to research privacy information prior to the development of your social media policy in order to ensure it is relevant.

Remind your staff that nothing shared online is truly private, and once something is published online, it is difficult for it to be permanently deleted. Use your social media policy as a tool to encourage your staff to #ConnectMORE but, in a more conscientious way!

Be specific!

Before developing a social media policy, know your expectations and limitations.

For instance, the GAP clothing company has a social media policy explicitly states:

 “Don’t even think about it…. Talking about financial information, sales trends, strategies, forecasts, legal issues, future promotional activities. Giving out personal information about customers or employees. Posting confidential or non-public information. Responding to an offensive or negative post by a customer. There’s no winner in that game.”

Your social media policy protects your brand’s image, outlines your expectations and helps you build a team dedicated to the enhancement of your “online goals” for your business. Book your FREE 30 minute consultation with CC Communications regarding the drafting and finalizing of your social media policy today.